Privacy Policy
This Privacy Policy describes how handmade cosmetic Online shop ("we", "our", or "us"), located at Shakuntla Building, Nehru Place, New Delhi - 110019, collects, uses, and discloses your personal information when you visit or make a purchase from our site or use this service.
Information We Collect
We collect information from you when you use our online platform. This may include:
Personal Information: This is information that can be used to identify you directly or indirectly. We collect personal information that you provide to us when you create an account, place an order, subscribe to our newsletter, contact us, or participate in surveys or promotions. This may include your name, billing and shipping addresses, email address, phone number, payment information (such as credit card details, processed securely by third-party payment processors), and any other information you choose to provide.
Usage Data: We automatically collect certain information about your device and your use of our service. This includes your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, links clicked, and other diagnostic data. This information helps us understand how users interact with our site and improve our services.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
How We Use Your Information
We use the information we collect for various purposes, including:
To provide and maintain our service, including processing your transactions and fulfilling your orders.
To manage your account and provide you with customer support.
To communicate with you about your orders, products, services, and promotional offers.
To personalize your experience on our site.
To improve our site, products, and services.
To send you marketing and promotional communications, subject to your preferences and applicable law.
To detect, prevent, and address technical issues and fraudulent activity.
To comply with legal obligations and protect our rights.
Lawful Basis for Processing (GDPR and applicable laws)
We process your personal data based on the following lawful grounds:
Performance of a Contract: We process your personal data when it is necessary to fulfill a contract with you, such as processing your order and delivering products.
Consent: We may process your personal data based on your explicit consent, such as for sending you marketing communications. You have the right to withdraw your consent at any time.
Legal Obligation: We may process your personal data to comply with legal obligations, such as tax and accounting requirements.
Legitimate Interests: We may process your personal data based on our legitimate interests, provided that these interests are not overridden by your data protection rights. Our legitimate interests include improving our services, marketing our products, and preventing fraud.
Sharing Your Information
We may share your personal information with third parties in certain circumstances:
Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting services, and customer service. These third parties are required to use your personal information only as necessary to provide these services to us.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred.
Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Protection of Rights: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of information and the purpose of processing.
Your Data Protection Rights (Under GDPR and applicable laws)
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions (e.g., for direct marketing).
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the physical address provided below.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your personal data transmitted to our site.
Third-Party Links
Our site may contain links to websites or services operated by third parties. This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will post any changes on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us by writing to us at:
handmade cosmetic Online shop
Shakuntla Building
Nehru Place
New Delhi - 110019